Shipping policy

At The Silly Sprout, we want to make your shopping experience simple and convenient. We offer FREE SHIPPING on all orders within the United States. Please review our shipping policy below for details about order processing, delivery times, and shipping coverage.

1. Shipping Destinations

We currently ship exclusively within the United States.

  • Shipping is available throughout the United States.

  • We do not offer international shipping at this time.

  • Orders with international shipping addresses cannot be accepted.

2. Shipping Costs

We are pleased to offer FREE STANDARD SHIPPING on all orders.

  • No minimum purchase is required.

  • No standard shipping fees will be charged at checkout.

  • The price displayed at checkout will reflect the applicable order total without standard shipping charges.

3. Order Processing Time

All orders require approximately 2–3 business days for processing before shipment.

During this time, we verify order details, prepare your items, and arrange them for dispatch.

Please note that orders are not typically processed or shipped on weekends or public holidays.

4. Shipping and Transit Time

Once your order has been processed and dispatched, it generally takes approximately 3–5 business days to arrive.

Our estimated delivery schedule is:

  • Order Processing Time: 2–3 business days

  • Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

You can use the tracking details to follow your shipment and monitor its delivery progress.

Please allow some time for tracking information to become active after dispatch.

6. Shipping Delays

Although we aim to deliver all orders within the estimated 5–8 business day timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier service disruptions.

  • Public holidays.

  • Unexpected transportation delays.

  • Incorrect or incomplete shipping information.

We appreciate your patience and understanding if your delivery takes longer than expected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist with corrections before your order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will do our best to assist you in checking the shipment status and resolving delivery concerns.

9. Contact Us

If you have any questions regarding our shipping policy, delivery times, or an existing order, please contact us:

Store Name: The Silly Sprout

Email: info@thesillysprout.us

Phone: (907) 789-0116

Business Address: 8745 Glacier Hwy, Juneau, AK 99801, United States.

Thank you for shopping with The Silly Sprout. We appreciate your trust and look forward to serving you!